Returns & Refunds
👉 By placing an order with Lily-Rose Lashes, you agree to the terms of this Returns & Refunds Policy.
We want you to feel confident when shopping with Lily-Rose Lashes.
Below you’ll find our clear and fair returns policy, designed to protect both our customers and product hygiene standards.
Returns
Due to hygiene and safety reasons, we do not accept returns or exchanges on eyelash products.
This policy ensures that all products remain safe, clean, and suitable for every customer.
Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery.
To allow us to resolve your issue quickly, please include:
-
Your order number
-
A clear description of the issue
-
Photo evidence showing the fault or damage
Once reviewed, we will offer a suitable resolution, which may include a replacement or refund where appropriate.
Non-returnable
We do not accept returns for:
-
Change of mind
-
Incorrect selection
-
Personal preference
-
Items that have been opened or used
Please ensure all product details are reviewed carefully before purchasing.
Sale Items
All sale and discounted items are final sale and are not eligible for returns, exchanges, or refunds unless faulty.
All orders are shipped using Evri Tracked 48.
We take great care in packaging your items securely to ensure they arrive in perfect condition.
Please note:
-
Delivery times are estimated and may vary
-
We are not responsible for courier delays
Shipping
Failed Delivery / Incorrect Address
If an order is returned to us due to an incorrect address or failed delivery attempt:
-
The customer is responsible for the cost of re-shipping
-
Original shipping costs are non-refundable
Order Cancellations
Orders cannot be cancelled once they have been processed or dispatched.
If you need to make changes, please contact us immediately after placing your order.
Contact Us
If you have any questions or require assistance, please contact us:
Email: info@lily-roselashes.co.uk
We aim to respond as quickly as possible and resolve any issues promptly.